• Jewelry must be returned unworn, in like new condition, and with the packaging (will be inspected).
  • The package must be given to the carrier within 1 week of when the return/exchange was requested.
  • Please email the tracking number to us once the package is shipped.

Option 1 (Fastest)

You can ship the package directly back to us for the quickest turnaround time. Your refund/exchange will be processed within 1-2 business days from when we receive the package.

Please ship via USPS and mark the category of item as “returned goods” when filling out the USPS customs form. We are not responsible for any potential import taxes/duties.

Return Address:
Luxx Jewelers
4-1550 Kingston Rd
Suite 1500
Pickering, ON, L1V 6W9

Option 2 (Easiest)

If you prefer to ship within the US, you can send it to our forwarder that will receive your package and transport it to us. Please note that once the forwarder receives your package in NY it can take 1-3 weeks for us to get it in Canada so your refund/exchange can be processed.

You can ship with any carrier of your choice to the address below. We will cover the cost for the forwarder to transport the package to us in Canada and notify you once it’s delivered.

Return Address:
Luxx Jewelers
STE E-6420 Inducon Drive W
SE #58389
Sanborn, NY, 14132
United States

We are happy to help if you have any questions or concerns. Please don't hesitate to contact us.