DELIVERY AND RETURNS
We work really hard to provide you with the fastest fulfillment and shipping possible. After your order is placed, we will have it packaged and on its way to you from our HQ in Toronto within 1 business day!
Shipping times are fast, but vary based on which option you select. The prices and times will be shown at checkout, but you can also refer to the details below. All options are in business days and come with complementary tracking + full insurance.
|Free Shipping||3-5 Days||FREE|
|Priority Express||1-2 Days||$50|
|Free Shipping||3-7 Days||FREE|
|Priority Express||1-2 Days||$30-50|
|Shipping cost and speed calculated at checkout.|
TAXES AND DUTIES
United States: Jewelry prices include taxes and duties, at Luxx there is no need to deal with any hidden costs. There will be no extra charges at checkout or upon receiving your jewelry.
Canada: There will be no duties as we ship from Canada. Though we legally must charge any applicable sales tax which will be calculated at checkout based on your province.
International: We do not charge any tax, however your order may be subject to any applicable import taxes or duties as determined and collected by your local government.
RETURNS AND EXCHANGES
Your satisfaction is our number one priority. If you don’t love your jewelry, we will gladly issue a refund, exchange or store credit for returns initiated within 7 days of delivery. To initiate the return or exchange, please contact us (email@example.com) for authorization and instructions.
*For full details, please see our Return Policy here.*
We stand behind the quality of our jewelry with a limited Lifetime Warranty which is valid for the duration of the original purchaser’s lifetime. We guarantee that upon receiving the product, every item is free of material and manufacturing defects. If you experience any defects in craftsmanship or breakage due to manufacturer defects, the warranty entitles you to a one-time repair or replacement of the piece - free of charge. Warranty is voided on user damage issues and does not cover normal jewelry wear and tear, loss, or theft. Warranty is non-transferable. For any problems not covered under the warranty, you will be directed to our repair portal for servicing.