FREQUENTLY ASKED QUESTIONS

Have questions? We've got you covered!

JEWELRY

All of our jewelry is crafted by our expert team of jewelers. The vast majority of our products are manufactured in Italy. Some pieces are handcrafted elsewhere such as here in Toronto.

At Luxx, we only use precious metals, NEVER any brass, stainless steel, or nickel. The main two metals that we use are 925 sterling silver and 14k gold, which are also commonly accompanied by other precious metals such as rhodium or palladium.

Precious metals is a term for the classification of naturally occurring metals that are considered to be rare and have a high economic value. The most well-known precious metals include gold, silver, platinum, palladium and rhodium.

Not to be confused with gold plated jewelry or what some other companies call "vermeil", our True Gold Vermeil is a thick layer of 14k solid gold on 925 sterling silver. This results in a beautiful piece of fine jewelry, made with all precious metals, a solid weight, good durability, sensitive skin safe, but yet still at an obtainable price.

The difference between fine jewelry and costume jewelry can be quite simple: it all comes down to the materials it’s made with.

Costume jewelry, also known as fashion jewelry, is usually made with base metals and fake stones. The main materials are brass, copper or steel. The stones include plastic stones, cubic zirconia, and crystals. Because costume jewelry is prone to breaking, fading or tarnishing, they do not have much of a lifespan. In addition to that, they are near impossible to fix once they have broken due to the materials. Costume jewelry often has poor quality, as it’s mostly made by machines and/or in countries like China.

Fine jewelry is used to describe jewelry made of only gold, sterling silver, platinum, and/or other precious metals. Because it’s made entirely of solid precious metals, fine jewelry is much stronger than costume jewelry. In addition to that, if broken, fine jewelry can be repaired. Fine jewelry may come at an elevated price point, but in truth, the excellent craftsmanship, value and longevity of these pieces are well worth the investment.

To make it easy for you, we've created size guides for all chains, bracelets and rings. When you are on the product page and selecting a size, you will see text that says "Size Guide". Click on it to learn how to find the perfect size. With this you can shop confidently knowing you'll get the right fit. If you receive the jewelry and the size still isn't perfect, we'd be glad to exchange it for you.

No! Our fine jewelry is made from materials which are safe, even for sensitive skin. They are free from any lead, nickel or other harsh metals which are common in a lot of the costume jewelry you’ll find advertised online.

This is a very important topic, so we've put together some jewelry care tips here.

Luxx Diamond Alternatives™ are proprietary lab created diamond simulants, that closely resemble the look and feel of a diamond. Ethical, eco-friendly and affordable. Developed with our proprietary technology and standards to make luxury accessible, without sacrificing quality. All Luxx Diamonds™ are VS+ clarity, D-F color, and brilliant cut which results in exceptional shine.

SHIPPING

We want to get your new jewelry to you as fast as we possibly can! Your order will be shipped to you from our HQ in Toronto within 1 business day. Shipping takes an average of 3 days to arrive to the United States or Canada. We also offer 1 day shipping. You can learn more about our shipping times here.

United States - We include everything in our jewelry prices. You will NOT pay any tax on our website, and you will NOT be charged any taxes/duties when receiving the package. Canada - You will NOT be charged any duties, as we ship from our HQ in Toronto. International - We do NOT charge any tax, however your order will be subject to any applicable import taxes or duties as determined and collected by your local government.

You can enjoy free shipping on all orders in the United States and Canada. For international orders, shipping prices are calculated at checkout.

Yes, we ship to our international clients every day. Luxx jewelry is worn all around the world.

All orders come with free package tracking. After your order is fulfilled, you will receive a shipping confirmation email with your tracking number so you can see where your package is and when it will arrive.

Luxx Jewelers™ is proudly based in Toronto, Canada. We are a global brand worn all across the world. To provide you with the best prices and service, we are exclusively online.

RETURNS/WARRANTY

We want you to love your jewelry. If you're not 100% satisfied with your purchase, you can return it to us within 7 days of delivery for an exchange, or your money back. To begin the process, please contact us. Jewelry must be in new/unused condition. Full details on our return policy here.

We stand behind the quality of our jewelry with a limited Lifetime Warranty which is valid for the duration of the original purchaser’s lifetime. We guarantee that upon receiving the product, every item is free of material and manufacturing defects. If you experience any defects in craftsmanship or breakage due to manufacturer defects, the warranty entitles you to a one-time repair or replacement of the piece - free of charge. Warranty is voided on user damage issues and does not cover normal jewelry wear and tear, loss, or theft. Warranty is non-transferable. For any problems not covered under the warranty, you will be directed to our repair portal for servicing.

We pride ourselves on the ability to get your orders shipped very quickly, which means if you need to cancel your order please reach out to us via email as soon as possible. We will do our best to get your order canceled but if your order has already been fulfilled/shipped, there is no way of canceling it.

GENERAL

We accept all popular payment options to make your shopping experience more convenient. You can pay via credit card (Visa, MasterCard, American Express), Paypal, Sezzle (buy now, pay later), Apple Pay, or Shop Pay.

Our prices are listed in US dollar. For Canadian and international customers, you can still pay as normal with your preferred payment method. The currency will automatically be converted to your local currency when you are charged for your order.

We run our business very efficiently to keep costs down, and we charge only what we have to, not what we could. You can learn more about our fair pricing here.

When you’re shopping for a pendant, if you select a chain to go with it (via the “Chain” dropdown), the price is listed automatically as a bundle deal. This is between $50 and $100 off from the price for the chain and pendant on their own. For example: Chain is $150 + Pendant is $125 = $275 for them both, but if you buy them together on the pendant page it is an automatic bundle deal for only $180.

If you would like to chat, whether its to learn about a product, or get help with your order, don't hesitate to reach out to us via email (contact@luxxjewelers.com).

CONTACT US

If you have any other questions or need assistance, we’d be happy to help! Contact us.

Email: contact@luxxjewelers.com